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Problem with checkout

Mar 19, 2008 09:44am
Todhijinx
Tod

Star_on Paid Member

Star_blue_on Compagnon

I'm trying to order a print, but as it walks me through the checkout stuff, once all my info is entered in, it takes me to the 'you found a bug' page. Now the item is still sitting in my shopping cart, and I haven't gotten a payment confirmation, so I'm pretty sure the order just hasn't gone through. Is there something I should do to make the purchase work, or is it a bug on the software end of things?


Mar 19, 2008 01:36pm
Lance
Leona Preston

Star_blue_on Compagnon

Sacré bleu! I've been getting the same message every time I try to buy a print. :(

Leona Preston 'Graphic Design & Illustration'

Mar 19, 2008 03:30pm
Babbage128
Babbage C. Cheetah
ArtSpots Programmer
Group Moderator

Ack! Thanks for bringing this to my attention. I shall investigate.

If the order is still in your cart, then the payment hasn't gone through. The system is designed to be 'tolerant' up until a payment is processed, so that when a payment goes through, you will be notified by email, the order will show up, etc. I am a bit paranoid about this sort of thing which is why I designed it that way. :)


Mar 19, 2008 04:04pm
Babbage128
Babbage C. Cheetah
ArtSpots Programmer
Group Moderator

Problem is fixed. It was an embarrassing typo on my part which caused the page not to load, unrelated to processing.


Mar 20, 2008 06:32am
Todhijinx
Tod

Star_on Paid Member

Star_blue_on Compagnon

Thanks, but now when I go through checkout, I get all the way to the very end, submit my order and... the error page. Item is still sitting in my cart, no payment notification.


Mar 20, 2008 03:05pm
Babbage128
Babbage C. Cheetah
ArtSpots Programmer
Group Moderator

Ahh. Same issue in a different spot, nothing was processed. Fixed that too. Ran through a checkout myself, so you shouldn't get another error. If you do, you know where to find me, obviously. :)


Mar 30, 2008 06:40am
Xynoix_copy
Feather Dancer

Star_on Paid Member

I just tried to renew my subscription using my card (Saves paypal faffing around) and when I hit for yup that's fine it went straight to the bug page. Hasn't gone through clearly as it's still in my cart but yeah.

A muffin a day keeps the evil away.

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